View Our Website View All Jobs

Visitor Experience Lobby Member & Key Holder

(Part Time-30 Hours per week)

Position:         Visitor Experience Lobby Team Member & Key Holder

Reports to:     Managers, Visitor Experience    

Science World is a BC-based charitable organization that engages the people of British Columbia in STEM literacy. Our mission is to ignite wonder and empower dreams through science and nature.

Position Description:

Well known for our amazing visitor engagement, welcoming atmosphere and captivating exhibitions, Science World British Columbia is the go-to place for everything Science. Our guest’s experience all begins with their first point of contact: our Visitor Experience team. Under the direction of the Managers, Visitor Experience, you will provide our visitors with friendly and responsive services, whether it’s in person, over the phone or by email. You will use your technologically savvy skills to process payments related to visitation, memberships, events and classes, be the go-to person for any guest enquiries and provide exceptional customer service. This role also includes the secondary responsibility of Visitor Experience Key Holder. When assigned as Key Holder, this role will include the responsibility for cash reconciliation, as well as leading and mentoring our Visitor Experience Lobby team.

This role requires a minimum of 30 hours per week, of which at least one of the work days will be on the weekend.

Primary Responsibilities:

  • Assist visitors with their arrival and visitation needs in a courteous, cheerful and efficient manner. This includes general enquiries, problem solving, information services, lost and found, as well as explaining our offerings and providing recommendations
  • Ability to resolve concerns in a timely and professional manner, when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skills
  • Perform proficient operation of our ticketing and registration system (Advance Ticket Management System) with the processing and receipt of entrance fees for all admissions, memberships and events, etc. in person, over the phone and by email
  • Accurate and efficient processing of all cash transactions and end of day reconciliation
  • Process registration for various programs such as Preschool Curiosity Club and Summer Science Camps
  • Assist in the planning and execution of all special membership events and promotions
  • Process group bookings, e.g. school trips, birthday parties
  • Perform administrative duties and upkeep the filling system and supplies
  • Assist in the smooth operation of all ancillary services
  • Other duties as required

Additional Responsibilities When Assigned Key Holder Position:

  • Performs daily cash reconciliation of all Visitor Experience Lobby team members
  • Maintains and ensure the professional presentation of the Lobby area
  • Assist in the orientation, training and mentoring of Visitor Experience Lobby team members and volunteers
  • Ability to resolve concerns in a timely and professional manner when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skills


  • Minimum 2 years’ experience in a customer service role with experience in meeting and exceeding customer needs and expectations
  • Previous sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an asset
  • Ability to work well under pressure and enjoy dealing directly with the public
  • Experience using cash registers, ticket terminals, computerized sales systems, databases and Microsoft Office
  • Must have speed and accuracy in handling cash for high volume sales
  • Strong organizational skills; must be able to perform a variety of tasks in a busy environment requiring high levels of accuracy and attention to detail
  • Passionate about Science and life-long learning
  • Must be available for work a minimum of 30 hours a week. A flexible work schedule is required; must be available to work weekdays, weekends and holidays. Open availability is highly preferable


- All offers are subject to satisfactory completion of reference and police criminal record checks -

Please apply by Friday, January 26, 2018

* We would like to thank all candidates. However, only those selected for an interview will be contacted. *

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 5MB) or Paste resume

Paste your resume here or Attach resume file